Shipping & Payment Policy
1. Order Processing & Delivery Times
Because our items are homemade and often made-to-order, we require time to craft your product with care before it ships.
- Processing Time: The time needed to prepare an order for shipping varies. For details, see individual items. Generally, orders are processed within 7 business days.
- Custom/Personalized Orders: Please allow up to 30 additional days for custom or personalized requests.
- Estimated Delivery: Once shipped, delivery times depend on the carrier and your location.
- Domestic: 3-5 business days.
Note: We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and carrier delays.
2. Shipping Options & Costs
We offer a variety of shipping methods to suit your needs through our Ecwid store.
Supported Shipping Zones
We currently only ship to the continental United States.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.
- Free Shipping: We offer free shipping on orders over $30.
3. Payment Options & Requirements
We accept a variety of secure payment methods to make your checkout process easy.
Accepted Payment Methods
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- Digital Wallets: PayPal, Apple Pay, Google Pay.
Payment Terms
- Immediate Payment: Payment is required in full at the time of purchase.
- Cancellations: If you need to cancel an order, please contact us within 48 hours of purchase. After this window, we may have already begun creating your item, and a full cancellation may not be possible.
4. Returns, Exchanges, & Damages
We want you to love your handmade purchase. However, because of the nature of these items, we have specific guidelines for returns.
Return & Exchange Policy
We accept returns and exchanges on non-custom items if you contact us within 7 days of delivery.
- Ship items back within: 30 days of delivery.
- Condition of Return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Non-Returnable Items
Due to the nature of these items, the following cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized orders.
- Perishable products (e.g., food or flowers).
- Digital downloads.
- Intimate items (for health/hygiene reasons).
Damages & Lost Packages
- Damaged Items: If your order arrives damaged, please email us within 7 days of delivery with photos of the item and the packaging. We will work with you to arrange a replacement or refund.
- Lost Packages: We are not responsible for packages lost by the carrier if the tracking states "Delivered." However, if your package is lost in transit (not marked delivered), please contact us so we can help file a claim with the carrier.
5. Contact Information
If you have any questions about your order, shipping, or these policies, please contact us!
Email: ash@panash.me
